Homemigo (“homemigo.co.uk”, “we” or “us”) is committed to protecting and respecting your privacy.
This policy explains how we use any personal information that you provide to us through our website. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
Information we collect from you
We may collect and process the following information about you:
Information you provide to us
You may provide us with information in several ways, including by filling in forms on our website or by corresponding with us by phone and email. This includes information you provide when you register with us, sign up to receive our newsletters, conduct a product search on our website, enter any competition, promotion or survey or provide feedback on our services.
The personal information that you provide may include your name, address, email address, phone number, financial information and other information about you to enable us to provide you with our product search and other services.
Information we collect about you
When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.
Information we receive from other sources
If you use any of the other websites or services provided by My Property Hero, we may receive information about you or your device in relation to that use, including your IP address, information about your visits how you use the services of Homemigo.
We work closely with third parties (for example, business partners, advertising networks, analytics providers and search information providers) and may receive information about you from them. This could include socio-demographic information and information about your likely interests based on your previous web browsing and purchases. We may combine this information with other information you have provided to us or which we collected about you.
How we use your personal information
We use your personal information for the following purposes:
Providing our services to you and fulfilling your requests
Providing you with the information, products and services you request from us (including providing you with product search and advice services).
Administering promotions or competitions that you enter with us.
Allowing you to participate in our interactive features when you choose to do so.
Marketing and advertising
Providing you and others with information about goods and services that we or third parties offer that may interest you or them, which may be based on inferences about your or their likely interests based on your activity on websites operated us or third parties.
Customising or enhancing your experience of our services, which may use inferences about your likely interests based on your activity on websites operated by us or third parties.
Delivering relevant advertising to you on websites operated by us or third parties or in direct communications from us, which may use inferences about your likely interests based on your activity on websites operated by us or third parties.
Measuring and understanding the effectiveness of advertising we serve to you and others.
Service improvement and account management
Ensuring that our content is presented in the most effective manner for you and your device.
Administering our website and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes).
Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
Managing your preferences (for example, your subscription to our newsletter) and account with us.
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
You have consented to us using your personal information for this purpose (for example, when you create an account with us, agree to receive marketing emails from us or create an alert). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business. Sometimes, we may process your personal information when it is in the legitimate interests of another company.
It is necessary for us to use your personal information for us to comply with a legal obligation.
Sharing your personal information
We may share your personal information with third parties in the following circumstances:
Product suppliers and brokers: to help you find and buy our partners’ products and services
We provide your personal information to the brokers and suppliers whose products and services are listed on our website to help you find and buy their products and services. When you buy products or services from these suppliers, their own privacy policies will apply to how they use your personal information. You can find these privacy policies on their websites and you should check that you are happy with them before completing your transaction.
Our service providers: to help us run our business and perform services you request
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested.
Advertisers and advertising networks: to serve relevant adverts to you and others
We may provide your personal information to our partner advertisers and advertising networks that require that information to select and serve relevant adverts to you and others.
Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
We may also share your personal information with third parties for the following reasons:
If we sell or buy any business or assets
If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If homemigo.co.uk (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.
To obtain professional advice
We may disclose your personal information to obtain professional advice (for example, from lawyers or financial advisors).
To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of homemigo.co.uk, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
Storing your personal information
We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.
By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete the information that homemigo.co.uk holds about you by contacting us using the details below.
Opting out of collection of information by third party advertisers
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences by clicking on the “unsubscribe” link in any marketing email we send you or by contacting us using the details below.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. To access, update and delete the personal information we hold about you, please email email@example.com or contact us using the address below.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
COVID-19 outbreak: Whilst we continue to observe the UK government’s advice by adopting a fully remote approach to working, we are not able to receive communications by post. We are also not able to search the limited number of hard copy records we have, and so we are not able to look for, or erase, any of your personal data in those records for the time being. Thank you for your understanding.
Links to third party websites
homemigo.co.uk product referrals
Our rent guarantor service is provided by Housing Hand Limited.
Our broadband comparison service is provided by Genie Ventures Limited (t/a Broadband Genie). Genie Ventures Limited is a broker, not a lender, for consumer credit products.
Our energy comparison service is provided by Fundraising Innovations Limited (t/a energyhelpline.com), which is authorised and regulated by the Financial Conduct Authority. Fundraising Innovations Limited is a broker, not a lender, for consumer credit products.
Our home insurance comparison service is provided by Seopa Limited (t/a Quotezone) which is authorised and regulated by the Financial Conduct Authority.
Our landlord, public liability, and professional indemnity insurance comparison services are provided by Seopa Limited (t/a Quotezone) which is authorised and regulated by the Financial Conduct Authority.
Our home care and boiler cover service is provided by YourCare Services Limited (t/a YourRepair) which is authorised and regulated by the Financial Conduct Authority.
Our rent arrears service is provided by Sphere Commercial Solutions Limited (t/a OnlyMyShare).
Our removals service is provided by AnyVan limited who are an appointed representative of Eggar Forrester who are authorised and regulated by the Financial conduct Authority.
Our auto-switching service is provided by This Is The Big Deal Limited (t/a LookAfterMyBills).
Last updated: November 2020